At Avalie Luxury Art and Decor, we are committed to creating exceptional, custom pieces of art that you will cherish for a lifetime. Please review our policy carefully to understand our approach to cancellations, returns, and refunds.
Cancellations and Refunds
Before Artwork Creation: If you change your mind before we begin creating your artwork, you may request a full refund. Simply contact us, and we'll process your refund promptly.
After Artwork Creation Has Begun (Before Approval): If we’ve already started working on your custom artwork, but you have not yet approved it for printing, you may still cancel your order. However, only the shipping cost will be refunded, as the artwork fee is non-refundable once the creative process has begun.
After Approval for Printing: Once you have approved the artwork for printing, the order is considered final. No further cancellations or refunds will be possible at this stage.
Returns for Damaged or Defective Products
Eligibility: If you receive a damaged or defective item, we offer a full refund, including original shipping costs, for approved returns. The return must be initiated within 7 days of receiving the order.
Important: Photo Proof Required for Damaged Items
To ensure a smooth return process and help us identify where the damage occurred (courier or print supplier), please follow these steps:
- Take clear photos of the damaged product.
- Take photos of the outer packaging, especially if it shows visible damage.
- Send the photos, along with a short description of the issue, to our support email (found on our Contact page).
Note: We cannot process returns for damaged or defective items without photographic proof of both the product and packaging. This step is essential due to the partners and shipping carriers we work with.
No Returns or Refunds for Buyer’s Remorse
Since all of our artwork is custom-made, and you will always receive a preview of your portrait before printing, we do not accept returns or issue refunds due to buyer’s remorse or dissatisfaction once the artwork has been approved for production.
This policy ensures that both our customers and our business are protected, while also making sure you are satisfied with the art that is created for you. Thank you for choosing Avalie Luxury Art and Decor!